problem adding Streamlab
Hello, I have a problem adding Streamlabs. I can't change the scene; every time I change it, it goes back to the first option. The problem is only with the scene, while the other options, like adding sounds and others, have no problem. Hello, please provide the following basic information:1. Device model
2. Computer operating system version
3. Ulanzi Studio software version
Please check the API token. You can try using a different one and entering it into the plugin. We’ve verified that the switch works normally, so we need to identify the specific step where the issue occurs.
Windows 11 version and Al-Yunlanzi program version v.3.0.20
I am experiencing an issue with the Ulanzi Controller software (Version V3.0.20) when using the Streamlabs Desktop Scene plugin.
Issue Description:
The Scene Collection is detected correctly.
All scenes are displayed correctly in the Scene dropdown list (for example: main, starting, cam).
However, when I select any scene other than the first scene in the list, the selection changes for about one second and then automatically reverts back to the first scene.
Because of this, I cannot assign buttons to any scene except the first one in the list.
Troubleshooting Already Performed:
Reinstalled Ulanzi software completely.
Removed all configuration files and performed a clean installation.
Reinstalled Streamlabs Desktop.
Tested with a new Scene Collection.
Renamed scenes.
Reordered scenes.
Changed IP connection settings.
Confirmed that the API connection is working.
Other functions such as Mute, Audio Controls, and other buttons work correctly.
The issue only affects Scene selection.
Additional Test Result:
When I change the order of scenes in Streamlabs and move a different scene to the top of the list, Ulanzi automatically reverts to that new first scene. This indicates that the software is always forcing the selection back to the first scene in the list rather than saving the selected scene.
Could you please confirm if this is a known bug in Version V3.0.20 or provide a fix?
Thank you.
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