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发表于 2026-8-17 17:08:19
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Hello, what kind of issue are you experiencing with your device? Please provide a detailed description, including the following information:
1. Computer operating system, software version, and firmware version.
2. A detailed description of the issue and the exact sequence of events leading to it.
3. Attach a video showing the app’s connection status, the issue as it occurs, and what is displayed on the device.
4. Log information: Go to App > Settings > General > Open Log Folder, and send the xlog file from the day the issue occurred.
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