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发表于 2026-2-3 17:30:40
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Hello, based on your description, this does not match our expectations.
Please provide the following additional information:
1. Is your computer running macOS or Windows?
2. What are the software version and firmware version? (Check under App > Settings > General/Device.)
3. When connecting to the computer's USB port, is it connected directly to the computer's USB port or via a docking station?
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