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发表于 2026-6-23 14:51:13
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Hello,
1,based on the D200 device’s performance, if you’ve already troubleshot the issue by connecting it directly, trying different USB ports on your computer, using a different data cable, and even connecting it to a different computer, and the device is still exhibiting the same behavior, this indicates a hardware malfunction rather than a firmware issue. Please contact our after-sales customer service for assistance.
2,For the D200X device, please ensure that it is connected to the correct USB port. It must be connected to the USB port next to the HDMI port to power on properly; data will not be transferred through any other USB ports.
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