Whenever I plug the device in, it starts to update the firmware. But it just gets stuck with an Ulanzi symbol on the screen behind the buttons. And nothing else functions on the device.
I've tried with Different Port on my computer and with different cables, But the all end with the same result.
Any Ideas for a possible fix?
Hello, it appears your firmware upgrade was unsuccessful. I have emailed you instructions on how to upgrade the firmware. Please check your email. Thank you.
Use the RK flashing tool to upgrade the firmware. (Windows only)
Download the attached tools and tutorial from the link below. Please carefully review the precautions in the Word document tutorial and watch the video tutorial for guidance.