Can't login to Ulanzi Studio

faeez

Hi recently I buy Ulanzi product D200 and i found that I can't login to download the pulgin and icon, its show network error, can anyone fix this.. btw I'm from Malaysia country

Ulanzi

Hello, if you encounter a "Network Error" when registering on the App Market, please troubleshoot as follows:

Step 1: Open Command Prompt/Terminal
Windows:
Press Win+R, type cmd, then press Enter.
macOS:
Open Launchpad → Other folder → Launch Terminal.

Step 2: Execute these commands separately

Command 1:
curl -d "" "http://1.12.246.183:8088/secure/ping"

Command 2:
curl -d "" "http://api.ulanzistudio.com/api/secure/ping"

Expected response:
{"msg":"success","code":200,"data":"Here is UlanziStudio-Api"}

Results analysis:
If Command 1 fails but Command 2 succeeds:
Your firewall is blocking requests. Add this IP/Port to allowlist: 1.12.246.183:8088.
If both commands fail:
Your device cannot reach our servers. Continue troubleshooting other causes.